Frequently Asked Questions

General

What makes Crestivo saddles different?

Every Crestivo saddle is handcrafted by skilled artisans using carefully selected premium leather and high-quality materials. Each saddle is designed with attention to comfort, durability, balance, and long-term performance for both horse and rider.

Are all Crestivo products handmade?

Yes. Every saddle and leather product is handcrafted, making each piece unique. Small variations in leather texture, grain, and finish are natural characteristics of genuine leather.

Where are Crestivo saddles made?

All Crestivo saddles are handcrafted in our workshop by experienced leather craftsmen following strict quality standards.

Ordering & Customization

Can I customize my saddle?

Yes. Many of our saddles can be customized with options such as leather color, seat size, tooling, stitching, hardware finish, and selected design details depending on the model.

Can I add my name or logo?

Yes. Personalization options such as initials, names, or logos are available on selected products.

How do I place a custom order?

Simply contact our team before placing your order. We'll discuss your requirements and guide you through the customization process.

Production Time

Why does it take time to make a saddle?

A handcrafted saddle cannot be rushed. Every saddle is individually cut, stitched, assembled, shaped, and finished by hand to ensure exceptional craftsmanship and quality.

How long does production take?

Production time depends on the model and customization requested. Most handcrafted saddles are completed within the estimated timeframe provided at the time of purchase.

Saddle Fit

How do I choose the correct saddle?

Selecting the right saddle depends on both the rider and the horse. If you're unsure, our team can help you choose the most suitable model.

Can one saddle fit every horse?

No. Every horse has a unique back shape and build. Choosing the correct saddle fit is essential for the comfort and performance of both horse and rider.

Shipping

Do you ship internationally?

Yes. Crestivo ships to customers worldwide.

How long does shipping take?

Shipping times vary depending on your location and customs processing. Estimated delivery times will be shared once your order is dispatched.

Can I track my order?

Yes. Once your order ships, you'll receive tracking details by email.

Will I have to pay customs or import duties?

International customers may be responsible for customs duties, taxes, or import charges imposed by their local authorities.

Returns & Exchanges

Can I return my order?

Standard products may be eligible for return if unused and in original condition within our return policy period.

Can customized saddles be returned?

Because customized products are made specifically for you, they are generally non-returnable unless there is a manufacturing defect.

What should I do if my order arrives damaged?

Please contact us within 48 hours of delivery with photographs of the product and packaging so we can assist you promptly.

Warranty

Does Crestivo provide a warranty?

Yes. Our products are covered against manufacturing defects in materials and craftsmanship under normal use.

What is not covered under warranty?

The warranty does not cover normal wear and tear, improper storage, lack of maintenance, accidental damage, misuse or abuse, and unauthorized repairs or modifications.

Leather Care

How should I care for my leather saddle?

Clean with a soft cloth after every ride, use only quality leather cleaners and conditioners, store in a cool, dry place away from direct sunlight, and never store the saddle while wet. Regular conditioning helps preserve the leather and extend its lifespan.

Will the leather change over time?

Yes. Genuine leather naturally develops a rich patina with use, making every saddle unique while maintaining its strength and character.

Payments

Which payment methods do you accept?

We accept secure online payments through the payment methods available during checkout.

Is my payment secure?

Yes. All transactions are processed through secure payment gateways using industry-standard encryption.

Support

How can I contact Crestivo?

You can reach our customer support team through our Contact page, email, or WhatsApp. We are happy to assist with product selection, customization, order updates, and after-sales support.

Can I get advice before purchasing?

Absolutely. Our team can help you choose the right saddle or leather product based on your riding discipline, preferences, and requirements.